Getting Started
Contact for help
Who to contact first
| Issue type | Contact |
|---|---|
| How do I use a feature? | This Help Center + your Owner/Admin |
| Invite, role, or seat limit | Your Owner/Admin |
| Billing or plan change | Owner via in-app Billing, or QuanFi billing email |
| Bug, outage, cannot log in | QuanFi support (below) |
What to include in a support request
- Your organization name
- Your email used to log in
- Page URL where the problem happens
- Approximate date and time
- What you expected vs what happened
- Screenshot (hide passwords and sensitive vendor data if possible)
QuanFi contact placeholders
- Support: support@quanfi.app
- Billing: support@quanfi.app
- Website: quanfi.app
Self-serve checks before writing support
- Correct app URL
- Correct email for invites
- Hard refresh / try another browser
- Team page seat count (are you at the limit?)
- Plan features (e.g. Approvals hidden on Free)
Help Center · Getting Started
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