QuanFi VMS – Refund Policy

Effective date: August 21, 2026

Operator: QuanFi LLC

This Refund Policy is part of our relationship with paying customers of QuanFi VMS. It should be read with the Terms of Service.

1. Summary

2. Monthly subscriptions

All monthly fees are non-refundable, including partial months, unused seats, or unused features. You may cancel future renewals; access continues until the end of the paid period unless suspended for breach.

3. Annual subscriptions — 24-hour window

3.1 Eligibility

You may request a refund of an annual subscription fee only if all of the following are true:

1. The charge is for an annual plan (not monthly).
2. The request is received by us within twenty-four (24) hours of the initial successful annual payment for that subscription (the “Refund Window”).
3. The request is submitted by an Owner or billing-authorized admin of the organization.
4. The account has not been involved in abuse, fraud, Terms violations, or chargeback threats related to the same payment.
5. Where we reasonably request it, you confirm cancellation of the annual subscription.

3.2 What is not eligible

• Requests made after the 24-hour Refund Window
• Renewal annual charges after the first year (unless we expressly state otherwise in writing)
• Partial refunds for “unused months” after the window
• Fees for add-ons, professional services, or third-party products
• Payments made under a custom Enterprise agreement that waives refunds

3.3 How to request

Email support@quanfi.app from the Owner’s registered email with:

• Organization name
• Approximate payment time and amount
• Stripe receipt or last4 if available
• Statement that you request cancellation and refund under the 24-hour annual policy

We aim to respond within three (3) business days. Approved refunds are returned to the original payment method; bank timing varies.

3.4 Effect of refund

If a refund is approved:

• The annual subscription is canceled.
• Paid features may be revoked immediately.
• The organization may revert to Free limits or lose access until a new valid subscription exists.
• We may retain logs needed for accounting and fraud prevention.

4. Chargebacks

Please contact us before filing a chargeback. Unfounded chargebacks may result in suspension and collection of fees, including processor costs, to the extent allowed by law.

5. Consumer laws

If mandatory local law grants you non-waivable withdrawal or refund rights that exceed this Policy, those rights apply. This Policy does not limit non-waivable statutory rights.

6. Changes

We may update this Policy by posting a new version. The Policy in effect at the time of a given charge generally governs that charge.

7. Contact

Billing / refunds: support@quanfi.app

QuanFi LLC

*QuanFi VMS Refund Policy — Annual only, 24-hour window*